We stand behind our products and services and your satisfaction with your purchase is very important to us. If at any time you are not satisfied, simply contact us at (561) 282-9470.

Research Reports

If, after you’ve read through the Market Opportunity Report, you haven’t discovered untapped market opportunities that your company’s been overlooking -- that are worth at least 10 times the purchase price of the Market Opportunity Report, just contact Customer Support (customersupport at dcsmi.com) within 180 days of your purchase, let us know three metrics that you’ve reviewed, and we’ll refund 100% of your purchase price.

Advisory Services

Contracts for advisory services and implementation services renew automatically following completion of the initial term at the current monthly investment level unless canceled in writing with 30 days advance notice. Because DCSMI invests significant resources at the outset of client relationships that cannot be properly amortized unless client follows through on their agreed upon commitment, contracts may not be canceled during the initial term.

Training Workshops

Public training workshops are not refundable but may be reassigned to another member of your company’s staff. Simply contact Customer Support (customersupport at dcsmi.com) at least 48 hours prior to the public training workshop to update your seat assignment.

Private training workshops are not refundable but may be rescheduled with a minimum of 60 days advance notice. Rescheduling fees apply and have been outlined in your contract. Fees differ based on location (South Florida, national, international) and amount of notice provided. Simply contact Customer Support (customersupport at dcsmi.com) to reschedule.