Joshua Feinberg inquired about Pronomic's role in post-purchase services, such as retrofits and maintenance.
Pierre Ellow explained that Pronomic's strategy includes manufacturing flexibility to adapt products to changing client needs, ensuring their equipment remains functional and avoids obsolescence.
Pronomic maintains a local presence in major markets in Europe, the US, and Canada, offering maintenance services and the ability to modify products on-site to prevent downtime.
This approach aims to provide long-term support to data centers, ensuring their equipment remains functional and avoiding the need for costly replacements.
This video is excerpted from the podcast Ep. #58 Pierre Ellow, BDM Business Development Manager Data Centre of Pronomic Data Center | Data Center Go-to-Market Podcast.
Action Items
- Explore the possibilities of adapting Pronomic's products to meet the changing needs of data center clients.
- Ensure Pronomic's local presence and maintenance capabilities can support clients' evolving data center equipment requirements.
- Investigate ways to provide clients with the flexibility to upgrade or modify their data center equipment as needed, rather than requiring them to purchase new products.
Outline
Pronomic's Role in Post-Purchase Services
- Joshua Feinberg inquires about Pronomic's involvement in post-purchase services, including retrofits, upgrades, and maintenance.
- Pierre Ellow explains that Pronomic's strategy includes manufacturing capacity to produce different products and maintain a presence in major markets in Europe, the US, and Canada.
- Pronomic offers maintenance services through partners in various countries, ensuring flexibility in product offerings.
- The company's product range is designed to be adaptable, allowing for modifications to meet changing facility needs.
Adaptability and Local Presence
- Pierre Ellow emphasizes the importance of being able to change equipment to avoid clients needing to buy new products due to outdated specifications.
- Pronomic's strategy includes maintaining a local presence and the ability to adapt products to meet client needs, even in the face of technical problems.
- The company can replace components such as wheels or columns to avoid sending lifters to the factory for repairs.
- This approach helps data centers maintain functional equipment and avoid downtime, aligning with Pronomic's commitment to client support over the years.
Resources
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