Joshua Feinberg inquires about the internal team involved in securing and supporting a new client at DH.
Benjamin Myers explains that a vast team is dedicated to customer support, including estimating, bidding, project experts, national accounts, shipping, warehousing, post-construction facilities, and emergency services.
These teams work 24/7, 365 days a year, ensuring smooth operations and preventative maintenance throughout the data center's life cycle.
This video is excerpted from the podcast Ep. #56 Benjamin Myers, National Accounts Sales Executive of DH Pace Company | Data Center Go-to-Market Podcast.
Action Items
- Ensure all relevant teams (estimating, bidding, project experts, national accounts, shipping, warehousing, facilities) are involved and coordinated to provide full lifecycle support for customers.
- Maintain 24/7, 365 emergency services and technician availability to quickly respond to any issues that arise.
Outline
Team Roles in Client Onboarding and Post-Purchase Support
- Joshua Feinberg inquires about the internal team members involved in getting a new client over the finish line and the roles within DH that are typically involved post-purchase.
- Benjamin Myers explains the extensive team involved in customer support, emphasizing the priority of taking care of the customer.
- The estimating and bidding teams ensure smooth operations from the initial stages.
- National accounts teams keep everyone informed and in the loop, ensuring comprehensive coordination.
- Shipping and warehousing teams handle logistics based on product categories, while post-construction facilities teams focus on preventative maintenance.
24/7 Support and Emergency Services
- Benjamin Myers highlights the continuous support provided by the team, working 24/7, 365 days a year.
- The team ensures someone is always on call to address any issues promptly.
- Emergency services are available to quickly dispatch technicians if something breaks.
- The goal is to be a true partner throughout the entire life cycle of the data center.
- The coordination efforts aim to provide uninterrupted service and support to clients.
Resources
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